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Check the FAQ first; if that does not solve it, open a ticket — replies appear on the ticket itself.

Support works on Tokyo time (UTC+9)

01

Frequently asked

48 entries · 46 of them also in Japanese / English

1Account & safety

How do I create an account?
Use “Create account” in the top-right corner. The username must be 6–25 letters or digits, the password 6–32 characters, the nickname 1–50 characters, and the email address must be valid and unused. Once registration completes the game character data is created automatically and one month of VIP membership is granted.
What if I forget my password?
On the sign-in page click “Forgot password” (it appears automatically after three failed attempts) and reset it through your registered email. If you cannot recover it yourself, open a support ticket (category “Account”) with your username and email and support will help restore access.
What do I do if I cannot log in to the game?
First check whether the server is under maintenance. If it is not, try in order: ① restart the game client; ② check your network connection; ③ make sure your firewall or antivirus is not blocking the game. From mainland China we recommend a network accelerator. If it still fails, open a ticket (category “Technical”) with a screenshot and the error message.
How many accounts can sign in at once on one device?
To protect the in-game economy, a single device may have at most two game accounts signed in at the same time. The same limit applies to virtual machines.
Keeping your account safe
① Use a strong password (8+ characters with upper case, lower case, digits and symbols). ② Never share your password. ③ Beware of phishing sites and anyone posing as support — official support will never ask for your password. ④ Change your password regularly. ⑤ If anything looks wrong, open a ticket immediately. Kabukicho will never request account details through any unofficial channel.
Can I delete my account?
Open a support ticket (category “Account”) stating the reason. Once deleted, all data — characters, recharge history, gold and silver silk balances — is permanently removed and cannot be restored, so please make sure your assets are handled first.
Can a character move to another account? (character transfer)
Yes. Under “Profile → My characters” each character card has a “Character transfer” entry at the bottom, which moves one character to another account intact.
① Fee: 800 gold silk per transfer, paid by the sender or by the receiver (the page warns you to get the receiver’s consent first).
② Flow: search the target account or character name → final confirmation (shows the receiver’s highest character, free slots and both balances) → authenticate with the receiving account’s password → done.
③ Moves with the character: level, experience, skills, stats, bag contents, equipped gear, quest progress, titles, collections, guild membership, friends and the letters in the in-game mailbox.
④ Does not move: items in the account warehouse, the account’s gold and silver silk, VIP level and the account’s check-in history. Move warehouse items onto the character before transferring.
⑤ Limits: the character must be fully logged out for at least 60 seconds; one transfer per character per 24 hours; the target account must have logged into the game and have at least one free slot (max 8 characters per account); if either account is banned the transfer is refused.

2Top-up & payment

What is the difference between gold silk and silver silk?
Gold silk is the paid currency bought by recharging and is used for premium mall purchases; during the closed beta it comes from the exclusive plans, and direct top-up opens after launch. Silver silk is mainly earned through invited registrations and site events, and is spent in the regular in-game mall (pets, bracelets, outfits, consumables and so on). It cannot be traded. The two are independent and cannot be exchanged for one another.
How do I recharge?
Sign in and open “Recharge”: ① online payment (Stripe / PayPal / Coinbase / USDT.TRX20) — pick a plan, pay, credited immediately; ② QR payment (WeChat / Alipay) — any amount you choose, an admin reviews it and credits within 5–30 minutes. Afterwards check “Balance” for your gold and silver silk.
What are the recharge rates in beta and at launch?
Closed beta: 1 CNY = 35 gold silk (10 CNY = 350) and 1 CNY = 50 silver silk (10 CNY = 500). At launch we plan 1 CNY = 25 gold and 1 CNY = 35 silver; the final figures will be announced before launch.
What closed-beta plans are available?
Four plans, each with a choice of gold or silver silk: ¥198 (10,000 gold / 12,500 silver), ¥298 (17,500 gold / 20,000 silver) and ¥398 (30,000 gold / 40,000 silver), three purchases each; plus the ¥999 diamond seat (99,999 gold, gold only, unlimited purchases, includes 99 days of diamond membership). All retired when open beta starts.
What is the first-top-up bonus?
The first top-up adds 10% extra gold silk (credited = the converted amount × 1.1). It is a one-off bonus; afterwards the normal rate applies. The figure shown on the recharge page is authoritative.
What if my recharge did not arrive?
Online payments are usually instant and QR payments are reviewed within 5–30 minutes. If it has not landed: ① confirm the payment succeeded (check your statement); ② check the order status under “Recharge history”; ③ if more than 30 minutes have passed, open a ticket (category “Payment”) with the order number or a screenshot of the payment.
Is there a limit on the amount?
Online payment uses fixed plans. QR payment accepts any amount — there is no hard cap, but please recharge according to your actual needs. Every recharge is recorded and visible under “Recharge history”.
How do I use the in-game virtual mall?
Open the mall page from inside the game (or visit webmall.axiom.yoga). Recharging there follows the same crediting rules as the official site:
① Rate (test period): 1 CNY = 35 gold silk = 50 silver silk; the actual credit is subject to admin review.
② Closed-beta plans: four plans — ¥198 / ¥298 / ¥398 with a choice of gold or silver, three purchases each, plus the ¥999 diamond seat (gold only, unlimited purchases, 99 days of diamond membership); the mall counts separately and does not consume the official site quota. Retired when open beta starts.
③ Timing: online payment is usually instant; QR payment is reviewed by an admin in about 5–30 minutes.
④ Orders: mall orders are visible under “My account → Recharge history” on the official site.

3Gameplay

What are the server basics?
A hybrid retro-classic build of Silkroad Legend (code 150R). The server is located in Japan and the level cap is 150. Tang characters combine martial arts with chi kung; Roman characters use a dual-class setup. Players in mainland China should use a network accelerator; Hong Kong, Macau, Taiwan and Korea can connect directly. This is a no-wipe closed beta — all data is kept through launch.
What is the EXP rate?
About 1.5× during the no-wipe closed beta (level with the European official servers’ curve). At launch we plan to raise it to 2–5×, tuned against the beta data.
How do I use the built-in assist?
The entry point is the first button on the right, under the minimap in the top-right of the main UI; the T key also opens it. It contains three modules — auto potion, auto skill and auto attack. Right-click a button to enable or disable it, or drag it onto the shortcut bar and drive it with a number key (8, 9 and 0 are suggested). Use “Settings” to configure the detailed parameters.
The built-in assist will not start, or auto-play misbehaves
① It will not start: open the auto-attack settings, tick any item at random and save, then untick it — that resets it. ② Targeting fails in narrow terrain: set the hunting range to 30M or 50M. ③ Looting: if an auto-loot pet is equipped you do not need to tick auto-loot. For auto potion, set the HP/MP thresholds first, then drag the potion into its slot, tick and save.
How do I respec (reset skills / stats)?
Skill and stat resets are done with the corresponding reset items sold in the mall.
How is the world-boss bounty calculated?
Killing a world boss from the list automatically credits the killer’s account with “boss level × 10” silver silk. The server-first kill of each boss pays double and is permanently recorded in the hall of fame under “Boss first kill”. Rewards land within five minutes with an on-site notification. In a party, the reward belongs to the account of the character that lands the killing blow.
How do I use the blue return scroll?
You can pre-set up to three destinations and, on use, pick one from the list for precise travel; the points must be set in advance. Registering a hunting spot and a main city makes travel much faster.
What do the common terms mean?
150R = the classic retro build code; the level cap is 150. Mixed server = Tang and Roman characters share one server. Built-in assist = the game’s native automation helper (T key). No-wipe beta = current test data carries over to launch. Lao G (“old G”) = the players’ nickname for GMs and the operations staff.
How does a city-holding guild change the tax rate? (required reading for guild officers)
① Who can change it: only the guild that currently holds that city’s fortress, and the member doing it needs the “fortress permission” (on this server only the guild master has it). Fortress ownership is visible in game.
② When it can be changed (important): the tax rate cannot be changed at any time. The server schedule only opens the feature during a fixed “tax window” — currently “every other Monday, 00:00–23:59 (server time), all day”. Outside it the entry point simply does not appear in game; that is the original retro build behaviour, not a permission problem and not a bug.
③ What the rate does: it sets the tax taken from trades involving that city; the accumulated tax belongs to the holding guild and is withdrawn by the city lord.
④ The usual misunderstanding: “when fortress war opens” and “when the tax rate can be changed” are two independent schedules — capturing the city does not let you change the rate immediately. Capture only changes ownership; changing the rate still waits for the tax window.
⑤ Still cannot change it inside the window: open a support ticket (category “Technical”) with the guild name, city name and the time you tried, and we will check the fortress permission and ownership data.
How far can the Nasrun bracelet be enhanced?
① The cap is +10: the Nasrun bracelet (including “Limit Nasrun”) can only be enhanced to level 10 through alchemy and cannot go higher. This follows the in-game item description, which gives the awakened bracelet an enhancement range of 0–10.
② Tiers and looks: levels 0–5 use the first-tier visual effect, 6–10 the second tier; the name changes with the tier too (Nasrun → Blazing Nasrun → Limit Nasrun).
③ The two things people mix up (important):
· raising the “enhancement level” → use a “Nasrun enhancement orb” in the alchemy window; success adds +1, failure drops it back to 0 and there is a small chance of destroying the bracelet;
· the “awakening enhancement order” → raises the enhancement level randomly within 0–10, and the effect lasts three hours per use;
· the “Nasrun alchemy stone” → not a levelling item at all, it only adds an attribute (more damage to rare bosses) and never raises the enhancement level.
④ Where: press Y in game to open “Alchemy” and insert the bracelet plus the matching material. The bracelet is equipped in the character’s avatar slot.
⑤ Other notes: the higher the level, the lower the success rate; the bracelet is time-limited and is extended with an “awakening extension stone”; while awakened (worn) it cannot be traded and enhancement or extension items cannot be used on it.
How much do the luck powders add to the success rate?
① First the three kinds (all go into the auxiliary slots of the alchemy window opened with Y):
· Luck powder (normal, levels 1–12) — raises the success rate when enhancing equipment
· Lucky magic powder (levels 1–12) — same kind of helper, bigger bonus at the same set count
· High-grade luck powder — a helper with a flat +30%
② The bonus depends on the equipment’s “set count” (the number is the percentage-point increase):
Luck powder (normal)
· 1 set +40% / 2 +30% / 3 +28% / 4 +25%
· 5 +20% / 6 +15% / 7 +10% / 8 +5%
· 9 +4% / 10 +3% / 11 +2% / 12 +1%
Lucky magic powder
· 1 set +50% / 2 +50% / 3 +50% / 4 +40%
· 5 +30% / 6 +25% / 7 +20% / 8 +15%
· 9 +10% / 10 +7% / 11 +5% / 12 +3%
High-grade luck powder
· Flat +30%: used on a 12-set-or-higher enhancement it adds 30 percentage points.
③ The Nasrun bracelet is a “1 set” item, so only level-1 powder applies: normal luck powder (level 1) = +40%, lucky magic powder (level 1) = +50%. Being able to use normal luck powder on the bracelet is intended, not a bug.
④ The set count must match: if the powder’s set count differs from the target equipment’s, the game says the set counts differ and alchemy cannot start.
⑤ What the numbers mean: the table lists percentage points added on top of that item’s own success rate (e.g. 20% base plus a 1-set normal powder is about 60%). One powder is consumed per attempt and only affects that attempt.
How do I get summon skills?
Skill books are sold under the “Summon” category in the mall, on three shelves — attack, buff and guard — six skills each, 18 in total.
① Attack: Wild, Annihilate, Lion Roar, Howl, Fear, Earthquake. Buff: Strength Up, Intellect Up, Rejuvenate, Recover, Protect, Magic Protect. Guard: Blood Pact, Flow, Shield Wall, Blessing, Iron Skin, Focus.
② Tiers: each skill has 17 tiers (level 70 to 150, one every five levels); tiers 70–110 (nine tiers) are open now, 162 books across the three lines.
③ Requirement: buying and learning both need the summon at the matching level (rising tier by tier from 70).
④ Learning: after buying, open that line’s summon skill panel in game and drag the book into an empty skill slot — it is learned on the spot.
⑤ Swapping: to change a skill, cleanse the learned ones at the stables in any city.
⑥ Price: by line and tier (attack highest, guard next, buff cheapest); within one tier and line every skill costs the same; the mall price tag is authoritative.

4Rewards & invites

How do I claim the closed-beta silver silk reward (redeem code)?
Open “Redeem code” on the official site and enter the beta reward code 7NTN1DDZOR4J to receive 1,000 silver silk. One claim per account, 1,000 claims in total on a first-come basis. Only accounts registered during the beta can use it, and it expires after the deadline.
What do I get for inviting friends?
Get your personal invite link under “My account → Profile”. Each tier is claimed manually: 3 invites +200, 5 +300, 10 +500, 100 +750, 150 +1,000 silver silk. After the fifth tier, every further 150 invites pays another 1,000 silver silk, with no cap.
What do I get for registering through an invite?
A new account registered through an existing player’s personal invite link automatically receives 500 silver silk once registration completes.
What are the recruitment level milestones?
When an invited player’s highest character reaches level 42 / 52 / 64 / 76 the inviter can claim 50 gold silk each, level 90 → 75, level 101 → 125, and level 111 / 125 → 100 each (eight tiers, 600 gold silk in total, unlocked in ascending order).
What is the spending rebate?
When a player you invited recharges gold or silver silk on the site, you immediately receive 20% of the credited amount in the same currency.
Is beta data kept after launch?
Yes. This is a no-wipe closed beta and all character data is preserved through launch. In addition, at launch we will convert the total power of all characters on each account during the beta into a gold silk reward; details will be announced separately.
What is the level growth reward? (silver silk just for levelling)
① What it is: a long-term benefit that pays silver silk automatically at level checkpoints. Cross a checkpoint and the system drops silver silk into your account — no claiming step, it arrives once you get there.
② The ten checkpoints and amounts: level 8 → 300, 16 → 500, 24 → 700, 32 → 900, 42 → 1100, 52 → 1300, 64 → 1500, 76 → 1700, 88 → 1900, 100 → 22100. All ten together equal 32,000 silver silk.
③ When it arrives: usually within a minute of levelling. Two notifications fire — the in-game mailbox (works offline too) and the bell in the top-right of the site — each stating how much this tier paid, your current silver silk, and how many levels remain to the next checkpoint.
④ Counted per character: characters on the same account are calculated independently; a second character starts again from level 1 and earns the same ten rewards.
⑤ Are checkpoints passed before launch back-paid? (important) The benefit started on 2026-09-15 and checkpoints crossed before that are not back-paid — the “Level rewards” page marks them as passed before launch. A one-off back-payment would inflate the server’s silver silk supply by nearly 30% and directly disturb prices and the mall balance, so only checkpoints crossed after launch pay out.
⑥ Already above level 64 — nothing left? No. The checkpoints run up to level 100, and beyond 64 there are still 76 / 88 / 100. The system only pays checkpoints above your level at launch, so there is always a next one (e.g. if you were 90 at launch, the 100 checkpoint still counts).
⑦ Where to look: “avatar top-right → Level rewards”. The page draws all ten checkpoints (paid / next / not reached) and lists your payment history and the rules; the silver silk can be spent in the mall.
⑧ Reached it but nothing arrived: first check that the level is exactly one of 8 / 16 / 24 / 32 / 42 / 52 / 64 / 76 / 88 / 100 — intermediate levels such as 9 to 10 do not trigger. If you did cross one and nothing arrived, open a ticket (category “Technical”) with the character name, current level and roughly when you levelled, and we will check the payment records.
What are “My gift cards”?
“My gift cards” (My account → My gift cards) lets you issue redeem codes from your own gold silk balance and give them away — equivalent to handing over gold silk in person in “Gold Silk Madness”.
① Requirement: gold member (VIP Lv.4) or above.
② Audience: a public code (anyone can claim, once per account), an account-targeted code (up to 10 accounts; seeing the code does not let others claim it) or a guild-targeted code (only members of that guild).
③ Claim rules: you can set a claim level requirement (0–150); an account whose highest character is below it sees how many levels are missing, and that claim does not consume one of the card’s slots.
④ Lucky split: the card’s face value is the total and the number of shares is how many people can claim; each account takes one random share and the total is exactly distributed when the shares run out.
⑤ Face value and validity: the face value must be a multiple of 50 and at most 50,000 gold silk per card; validity is 1 / 3 / 7 / 30 days, expiring automatically with no refund.
⑥ Controls: at most 100 cards at a time and at most 100 shares per card; the total face value issued per day is capped at 50,000 gold silk (resets at 00:00).
⑦ Ticket face: each card can generate a face with a blessing message, redeem code, QR code and verification code, saved as an image; the recipient scans it or enters the code on the redeem page and receives an on-site notification.
⑧ Fee: paid by the issuer and sharing the same first-of-the-day discount as “Gold Silk Madness”; the exact rate is whatever the page calculates.
⑨ Issuing requires re-entering your site login password. Afterwards you can search the list, filter by status, copy codes, void or restore, delete, and read each card’s claim history.
How does the daily check-in work?
On the official site’s “Daily check-in” page, press “Check in now” once a day (server time; merely opening the page does not count).
① Window: the 1st to the 28th of each month; from the 29th the month’s channel closes and restarts next month.
② Cumulative: reaching 5 / 10 / 15 / 20 / 25 days in the month unlocks the matching reward tier, once per tier per month. A missed day never clears your accumulated days — this is cumulative, not consecutive.
③ Binding: check-ins and claims are tied to the signed-in account and cannot be done for someone else; the account must have logged into the game and have a character.
④ Delivery: rewards go straight to the in-game item box and usually arrive within minutes; they are bound items that cannot be traded or dropped, but can be used or sold to an NPC.
What is the VIP area?
It lives in the sidebar of My account (“My account → VIP area”) and shows your membership status and progress.
① Status card: current level, rank and expiry; the membership trial given to new accounts is shown here too.
② Progress gauge: using both last-month and last-three-month spending, it shows how much gold silk remains to the next level.
③ Perks: every level from brass to diamond has its own in-game buffs, richer as you go up.
④ Diamond projection: a live board of players who spent 5,000+ gold silk this month, including the gap to the top ten. Diamond requires 5,000+ gold silk this month and a top-ten place, settled on the 1st of each month.
⑤ Levels: normal (1), brass (2), silver (3), gold (4), platinum (5), diamond (6); from gold (Lv.4) every mall shelf is open.
What does a new character get?
After creating a character the following items are placed in the bag automatically — no NPC needed, one set per new character.
① Starting funds: 123,456 game gold + 16,666 skill points.
② Eight common gifts: pink pig pet scroll ×1, Nasrun outfit ×1 (by gender), high-grade golden time bonus ×1, return scroll ×50, resurrection scroll ×50, 100% EXP scroll ×3, movement speed scroll ×50, town portal scroll ×50.
③ Free outfit: one of 14 classic outfits at random by gender (hat + clothes + accessory, three pieces).
④ Skill point scroll ×5, hurricane pill ×50.
⑤ Moon seal sets (set 3 · grade B and set 5 · grade B, two sets) and a sun seal set (set 8 · grade C): matched automatically to the weapon and armour type chosen at creation. Each set has 1 weapon, 6 armour pieces, 1 shield (not for classes without shields) and 4 accessories.
⑥ Bound items: HP/MP recovery herbs (special) 2000 each, repair hammer 50, selectable level enhancement scroll +1 / +2 / +3 ten each, +10% damage scroll 50, 10% damage absorption scroll 50, Pegasus (flying mount) 1.
Item properties: everything is bound and cannot be traded; equipment can be sold to a shop but the buy-back price is 0, so it yields no gold. The full list is under “Game guide → Quick start → New character gifts”.
金铢聚宝盆怎么领? Chinese only
招募计划 2.0 起,招募产生的金铢奖励不再直接入账,而是先进入「金铢聚宝盆」,需要在招募页手动领取:每天最多领 600 金铢,每日 00:00(游戏服务器时间)重置,没领完的额度不累积到次日。同一 IP 每日合计上限同样是 600;注册未满 7 天的新账号累计上限为 100。只有军功之阶(被邀请伙伴最高角色达到 42 / 52 / 64 / 76 级)产生的金铢入盆,银铢阶梯奖励仍直接入账。
同 IP 邀请为什么被挂起? Chinese only
为防止刷号,系统对同一 IP 的邀请设有保护:当同一 IP 下邀请人数达到 3 人、且被邀请账号注册未满 3 天时,相关奖励会被自动挂起,等管理员人工核验后放行。正常游玩的玩家不会触发这条规则。如果你的奖励长时间没有到账,请通过「客服工单」提交,注明邀请人与被邀请账号,管理员会核对后处理。

5Support

What ranking boards are there?
Eight tabs: ① player level, ② power, ③ guild, ④ boss kills, ⑤ gold, ⑥ gold silk, ⑦ silver silk, ⑧ hall of fame. The page also charts the Tang vs Roman population split at the bottom.
What is the “mystery player” feature?
It hides your character name on chosen boards and shows “Mystery player” instead. It costs 500 gold silk per board and can be set separately for level, boss, gold, gold silk and silver silk. Manage it under “My account → Mystery player”; it applies immediately and removing it is free.
How do I rename?
Use the “Rename” page for character and guild names. The first rename is free; afterwards a character rename costs 199 silver silk and a guild rename 399 silver silk. Changes apply on the site and in game. To change your nickname use “My account → Profile”.
Where do I see my balance and transactions?
From the “My account” menu when signed in: ① Balance — gold and silver silk. ② Recharge history — QR order status. ③ Transactions — every inflow and outflow with a trend chart, income in green and spending in red.
What should I watch out for when downloading the client?
The download page serves one and the same client package: AXIOM.YOGA.V1.1.rar (Ver 1.1 · 2.39 GB · MD5 bef3fd0c1a3d67e1bdf0a81276ec08c7). The “Japanese client” and “Multilingual client” cards are two entry points to that same package — either one downloads it.
① Extract with WinRAR / 7-Zip into an ASCII-only path (e.g. D:\Games\ISRO\) and keep at least 10 GB free.
② The extracted game folder is TOKYO.YOGA\AXIOM.YOGA\.
③ Two launchers ship in the folder — 开始游戏.exe and Start Game.exe — either one starts the same client.
④ Eleven languages are bundled (Simplified Chinese / Traditional Chinese / Japanese / English / Deutsch / Türkçe / Русский / Español and more); switch any time from the in-game language screen.
⑤ After downloading, run certutil -hashfile AXIOM.YOGA.V1.1.rar MD5 and compare it with the value above before extracting.
What is the hall of fame?
It records players who reached outstanding achievements — level peak, skill peak, wealth peak, first boss kills, season champions, special contributions and record breakthroughs. Honours are permanent and cannot be revoked, and can be viewed in the “Hall of fame” ranking tab.
How do I open a support ticket?
Sign in and go to “Support → Tickets”. Fill in a subject (max 200 characters), choose a category (general / account / payment / technical / other) and describe the issue (max 5000 characters). Support works on Tokyo time (UTC+9) and usually replies within 24 hours; track progress in the ticket list.
How do I contact support?
The ticket system under “Support” is preferred. You can also join the QQ group 1106501659 or email support@axiom.yoga. For payment issues choose the “Payment” category to speed things up, and mark urgent cases as urgent.
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